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Delivery Information

UK Delivery

For all items purchased through the website we offer England, Wales and Central Belt of Scotland 24 hour courier delivery at a fixed price of £4.99. Highlands and Islands and Northern Ireland are sent 2-3 days and are charged as follows:-

  • Isle of Wight: Small parcels £9.99, Bikes £14.99. 
  • Scottish Highlands: Small parcels £19.99, Bikes £49.99.
  • Northern Ireland: Small parcels £29.99, Bikes £149.99.
  • Scottish Offshore Islands and Isle of Man: Small parcels £39.99, Bikes £149.99.
  • Orkney and Shetland Islands: Small parcels £45.99, Bikes £154.99.

Higher charges may apply to Tandems, these will be quoted at checkout. We will dispatch items at the earliest possible opportunity, normally within 2 working days. A tracking number should be given by the couriers once we have booked the delivery and this will be sent via email. Items on 24 hour courier should be delivered next working day by 5 p.m. Please make sure that someone is available to sign for the delivery. Please remember that we rely on 3rd party couriers so delivery dates and times are outside of our control and therefore cannot be guaranteed.

For all deliveries the recipient will receive confirmation in advance via SMS Message and/or Email from our couriers.

Bikes will arrive in a box and are 99% assembled by ourselves, you will have to fit pedals and also position the handlebars and tighten. Full instructions can be found in Step 1 of our Electric Bike Tips Guide


International Delivery

International delivery prices are calculated during the checkout process. Most of our deliveries are via Saver Worldwide air freight however for some locations we offer an alternative cheaper Road Economy option. If this is available to your area it will be presented during the checkout process. Please note that we do not include any local taxes, import duties or other charges which may be levied in your own country and these remain your responsibility.

We require 'Bank Transfer' as the payment method for all international shipments. Go to our International Delivery Times page for approximate delivery times.

We have dangerous goods trained staff on site and will export your new electric bike in the correct way according to regulations set out by the Civil Aviation Authority. We are fully compliant in international dangerous goods shipping under CAA/IATA Packing Instructions.
 
We can remove UK VAT / Tax for certain countries outside of the EU (or to businesses outside of the UK with a valid EU VIES VAT number). We can invoice you for export excluding VAT with a door-to-door shipping rate, please enquire via email here.

For international bike shipments the bikes will arrive in a smaller box than normal. The handlebars, front wheel and pedals will need to be fitted. This is simple and we can provide advice if required, please contact us if you have any difficulties.


General

Delivery prices can also be obtained prior to the checkout by selecting the 'Estimate Shipping & Taxes' option in the shopping cart. Whilst we attempt to accurately show all delivery prices, due to the number of complexities involved with shipping both domestically & internationally we reserve the right to revise shipping costs. If this occurs we will contact you prior to shipping. 

Customers are sometimes confused about delivery charges. For large boxed items, such as bikes, the courier companies charge by 'volumetric weight' rather than the actual weight of the product. Our bikes, when packed, have a 'volumetric weight' of 80-160 kg.

Bikes will arrive in a box and are 99% assembled by ourselves, you will have to fit pedals and also position the handlebars and tighten. Full instructions can be found in Step 1 of our Electric Bike Tips Guide