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Privacy Policy

This privacy policy sets out how The UK Electric Bike Company Ltd uses and protects any information that you give The UK Electric Bike Company Ltd when you use this website.

The UK Electric Bike Company Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The UK Electric Bike Company Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22 April 2014.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We do not store credit card details.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The UK Electric Bike Company Ltd, Unit A Crondall Place, Coxbridge Business Park, Farnham, Surrey, GU10 5EH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Visitor Tracking & Cookies

To measure visitors to our website we use Google Analytics. We use this information to understand how our website is performing and to learn how we can improve the website. Data sent to Google Analytics is anonymised so you can't be identified from the data Google Analytics collects. You can learn more about Google Analytics or opt-out if you wish.

This website makes use of browser cookies to provide essential functionality such as keeping track of your cart contents and remembering any preferences you set on the site. In addition to these essential cookies we also use cookies to personalise advertisements we run for our products and services.

To provide personalised advertising; cookies and other technologies are utilised by the following services and their trusted partners: AdRoll Group, Bing, PayPal & Google.
You can choose to disable these services on our website using the options below. Your preference will be stored as a cookie so clearing your browser cookies or data may clear your selected preference.

Disallowing will not prevent advertisements but it will mean that advertisements you see will not be customised based on your activity on this website.