Review submitted on previous model: Martin at e-bike shop is knowledgeable and very helpful. If you are purchasing an e-bike for the first time I would advise going to a specialist e-bike shop. I'm very impressed with the Scott bike and Bosch system. Although only recently purchased the bike, I have not found any problems. I would recommend the Scott e-bike without any reservations.
The only complaint I have is about the the Scott info/manual (common to may manufacturers) which is not exactly user friendly! Why manufacturers a cannot supply an English version to the UK rather than a multi language version I do not know. It would save printing costs etc. A complete easy to read English PDF version would be OK. The company I worked for printed their information in the 4 major European languages right from the start.