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Warranty Request (Private)

In order for us to complete your warranty request we require the following uploads:


- Picture of the Complete Bike
- Picture of the Frame Number
- Picture of the Component Issue

Pictures must be uploaded in a clear fashion so that they can be seen correctly at our end.
There is an option to submit any other relevant files this includes video (max 20Mb file size).

Please note this support form is for our tech team in-house (private) and not for public use.
You can find our public request
page here.

Warranty Information

You can find more information about what is/isn't included in your warranty on the dedicated warranty page here.