Bosch, Yamaha & Gocycle certified eBike technicians on hand to support you any where in the world! Our workshops are equipped with all the latest diagnostic systems to fully support & look after our customers. You can book your bike in for service and/or repair by clicking here, then select 'Book Appointment' (half way down the page). Please don't expect us to resolve other dealer's issues. Remember if you have bought your eBike from us we offer the best after sales support in the country. With our 1 hour turnaround, you'll never be without. How do we do this?
Simple, our workshop is run not-for-profit, only for convenience. We only allow our bikes into the workshop, these are pre-booked and allocated time, whilst you are enjoying a coffee, we can turn your eBike round within 1 hour.
Our accredited eBike service technicians also carry out eBike specific tasks including full diagnostics, software updates, usage reports & activation. Our in house workshops are equipped with all the latest diagnostic systems and tools to fully support the bikes that we supply.
Our labour charges are amongst the lowest in the country and we've received many comments that we do a much better job than many of our competitors. We also offer a same day turnaround, usually within an hour.
Do you have to bring your eBike to us for servicing?
Quite simply - No. You do not have to get your eBike serviced by us. The electric components are sealed & don't require routine maintenance, therefore any bike shop can service the bike, tune gears & adjust brakes etc. Electric bikes should be serviced as laid out in the owner's manual, often once a year is adequate for European eBikes.
Please note: We cannot accept bikes in/out of our workshop via courier.
How can we offer remote support?
We offer remote diagnostics in the event of an system issue. Wherever you are in the world, as long as you have access to a PC or Laptop connected to the internet, our technicians can remotely control your computer. Sit back and relax as we diagnose, reset & update your eBike. In the rare event parts are required, we can ship out via courier within 24 hours.
Our Standard Service Charge is £35: Other work can be carried out by our technicians at a rate of £30 p/h.
**IMPORTANT** We only service, diagnose & repair eBikes bought from us. In the past we've have had an influx of cheap far east models clogging up our workshop fraught with problems and therefore we no longer accept any eBike that has not been supplied by us. We are also constantly inundated with enquiries about eBikes that have been bought elsewhere but have been offered little or no level of support further down the line.