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Electric Bike Frequently Asked Questions

Frequently Asked Questions

Got questions around electric bikes?

We understand there's lots of questions around electric bikes, what they do, how they work and also how go about purchasing one. Here we've got you covered with our electric bike frequently asked questions. If you can't find the answer you are looking for, please reach us on the live chat function or get in touch and we'll be happy to assist.

Electric bike sales questions

Yes of course, you can visit, we can talk you through your riding style and requirements and offer expert advice as to which model to select.

We will be able to advise particular eBikes and talk them through in more detail. We also give you the opportunity to ride a crank drive bike so you can get a feel for it prior to purchase.

At e-bikeshop we work by appointment only so we can talk to each customer on an individual basis to give the best advice possible.

You can order the bike from the comfort of your own home and collect at our HQ in Farnham, Surrey. Order everything you require online and select 'Collect In Store' in the checkout.

Once your order has been placed, we'll be in touch to arrange your collection. We can answer any questions you may have and to talk through the operation of the bike.

Electric bikes come in many shapes and sizes. As do us humans, it is important we select the correct size bike. We offer most of our bikes in varied sizes to suit different builds.

You can click 'Find my size +' on most models and enter your height and inside leg measurement.

Most of our bikes feature a Geometry chart. You can find this in the 'Downloads' tab on each bike page.

If you are confused on cycle sizing, get in touch and we'll be able to help.

Our customers often leave reviews on each bike. You can find these by scrolling down to the 'Reviews' tab on any bike model page.

You can also read more reviews on our dedicated Reviews page.

Electric bike delivery questions

We ship all of our products worldwide. International delivery prices are calculated automatically during the checkout process.

Most of our deliveries are via DHL Express Worldwide air freight however for some locations we offer an alternative cheaper Road Economy option. If this is available to your area it will be presented during the checkout process.

Please note that we do not include any local taxes, import duties or other charges which may be levied in your own country and these remain your responsibility.

Customers are sometimes confused about delivery prices. This is because for large boxed items, such as bikes, the courier companies charge by 'volumetric weight' rather than the actual weight of the product. Our bikes, when packed, have a 'volumetric' weight of 80-160 kg.

Whilst we attempt to accurately show all delivery prices, due to the number of complexities involved with shipping internationally we reserve the right to revise shipping costs. If this occurs we will contact you prior to shipping. We require 'Bank Transfer' as the payment method for all international shipments.

We can remove UK VAT / Tax for certain countries outside of the UK. We can invoice you for export excluding VAT with a door-to-door shipping rate, please get in touch.

We send all our eBike's out on a 24h courier service for mainland England, Wales & the Central Belt of Scotland. So as long as your order is in before 1pm, it should arrive with you by 6:00pm the following day.

For Highlands, Islands and international orders please see our Delivery Information page.

For all Worldwide shipments outside of the UK, you can view the delivery time estimates on our International Delivery Times page.

Please remember that we rely on 3rd party couriers so delivery dates / times are outside of our control & therefore cannot be guaranteed.

Your bike will arrive 98% assembled (with any accessories you have added to the order, fitted to the eBike) and will be delivered in one of our specially designed boxes.

Someone needs to be available to sign for the parcel. The box is rather large, our courier will help you carry it in, but they may not be able to actually enter your property.

To fit the eBikes into our special boxes we have to turn the handlebars 90 degrees and remove the pedals. This are simple to re-fit once you have unpacked your bike. If you require assistance please see our Get Started guide.

General electric bike questions

No it does not. Some manufacturers do advertise that the bikes regenerate whilst braking or going down hill.

This is mainly marketing talk, we looked into this a while back, you generally have to add resistance to generate extra energy, you also have to add weight to the bike for the regenerative components.

The gains are minimal and not worth the extra cost / weight / resistance.

At e-bikeshop we have a strict policy, we mainly sell European built bikes.

All of our bikes are hand assembled within Europe. You can see where each individual bike is made on the FAQ tab of each bike.

Its the same old saying - You pay for what you get. At e-bikeshop we have chosen to not deal with cheaper, more 'rattly' models.

In fact, we only deal with quality machines that are built to perform the task in hand. Buy cheap, buy twice is our policy.

Both systems work in similar ways, they both are 250w crank drive's and both use Lithium-Ion battery packs.

We have a whole article covering this topic in more detail on our blog.

No, neither the Yamaha or Bosch systems can be retro fitted to other bikes.

All of our bikes are specifically engineered out of the factory to allow the correct mountings / stress of running the electric motor.

You can purchase spares if you already own one of our bikes. But you cannot purchase the integral part of each system (the drive unit) on its own.

We offer a variety of electric bikes for different uses, our wide range ensures there is always a perfect model for each individual riders needs.

You may already have some idea of what bike will suit you best. Alternatively you may wish to use our 5 Step eBike Guide. This will teach you about the bikes and which style will suit you best. At the end it will narrow the range down for you based on your needs.

Better still, arrange an appointment where we can talk you through the range in person.

Electric bikes are many things to many people, some use them as a vital tool for commuting, saving fuel, cutting transport costs and time. Whilst some people enjoy recreational rides, where you can go out traveling all day without the aggravation of steep hills.

On the other extreme we have hardcore mountain bikers using an electric bike to beat up lifts. Of course whatever you ride up you get to hurtle back down. Generally you can get a lot more use in a day and cover more ground on an electric bike.

Remember with an eBike you get to do everything you are doing already but - Longer, harder & faster. Why not read some of the reviews others have outlined how it has benefited their life on the reviews section of our blog.

Clean your eBike like you would clean your regular bike. Use a hose, sponge and preferably a decent cleaner like - Muc Off.

If you can, then clean it after every ride to keep it in tip top condition. Learn more in our Cleaning Guide.

Also remember after cleaning to re apply lubrication to the chain with a decent dry lube. Please resist from using pressure washers on your bike. Not because of the electrics, but high pressure water can push factory grease from the internal bearings leaving them dry for the next ride.

Generally speaking the electronic items on all of our electric bikes are sealed units, from the motor to battery to head unit.

They are all weatherproof and have been designed for all purpose use i.e mountain biking, where occasionally there are deep puddles. Your eBike is expected to be able to handle this without any issues.

If possible, try not to completely submerge your eBike. If you fall into a lake for example, make sure the bike is recovered quickly, along with yourself. Allow the bike to dry off before turning back on and returning to the trail.

The running costs of owning an electric bike are very low compared to other modes of transport.

Generally good quality electric bikes use better components that last longer compared to cheap bikes. Its the same old saying again - You pay for what you get.

We do have a good article on our blog explaining the running costs in more detail.

eBike battery care questions

All our electric bikes use lithium ion battery packs. These packs recharge very quickly compared to others on the market.

In general a 400Wh pack will take about 3.5 hours to recharge 100% from flat.

Interestingly the battery will actually charge approx. 80% in about 1.5 hours, but the last 20% is set on a slower charge rate.

Generally speaking as long as you don't leave your battery for long periods of time completely empty and you top the battery up after each ride, this is all you need to do.

We do have a great guide covering electric bike battery care here.

On some cheaper bikes with different style cells, this is necessary.

However all of our electric bikes feature high tech batteries, so this is not required.

It is in fact, best to always top up our batteries, even if you have only travelled 10 miles, just top it up.

Legalities around electric bikes

Treat an electric bike just the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike.

Be it on the road commuting to work or at your local trail center, electric bikes & regular bikes are governed the same.

All electric bikes are governed by law to an assisted speed of 15mph.

You, can of course, pedal the bike faster, however you will be using your own pedal power as the assistance will drop off at 15mph.

No not at all, again treat it the same as a regular bike. You will only ever need a license if you exceed the specified specification of EU law.

All of e-bikeshop's electric bikes can be used anywhere without the need for a license.

None of our bikes are fitted with a throttle. If this is what you are after, we suggest to look at a cheaper Chinese model eBike or alternatively a moped.

Most of our electric bikes feature crank drive motors, a throttle cannot be added on to any of our bikes. You may wish to try a crank drive bike as you'd be surprised how easy you can move in a high assistance mode with very little effort.

It's worth noting that EU law means most 'self propelled' bikes are classed as motor vehicles and thus need licensing, taxing and insuring to use on public roads.

Electric bike support

At e-bikeshop all of our electric bikes use standard components, so any cycle shop in the world is able to service the bike.

We prefer for you to come and take advantage of our fast turnaround & quality servicing, however this is not always possible for our customers further afield. In this instance you can book it into your local cycle shop for annual servicing.

The electrical components of the eBike are sealed and require no further servicing once the bike has been initially built by our team. There's a handy article on our blog which covers electric bike servicing covers in more detail.

You should have your eBike serviced just the same as your regular bike. Just because it is electric assisted doesn't mean it requires more frequent servicing.

In most instances an annual service is enough, however customers using their bikes more frequently or in more extreme environments may require more frequent servicing.

Generally you can feel when your bike needs a look over. We have a great guide covering pre-ride checks and cleaning your E-Bike.

Remember all of the components are regular cycle components, so you can pick up spares e.g inner tubes, tyres brake pads etc from any good cycle shop.

The electrical components are a little more niche. This is why we offer the complete range of parts and spares available directly from our shop in the 'Parts & Spares' Section.

Please Note: Some spares are kept exclusively to support our customers.

In the unlikely event of a problem, you can contact us where we will be happy to assist getting any niggles resolved.

Most cycle shops can work on the regular components and carry spares if required. These parts can also be ordered from us on a next day basis, we can assist with fitting over the phone if required.

More info can be found in our dedicated Service & Support portal.

All of our electric bikes come with the best warranty possible.

We offer 5 years on the frame, 1 year on all of the components & 2 years on the whole electrical system. All of our warranty work is carried out in house. This means we resolve this for you as opposed to passing you on to a third party.

We're proud to offer the quickest turnaround in the country, our aim is to offer a complete happy eBiking experience, so it's in our interest to get any minor issues resolved quickly for you. Please see our warranty page for further details.

As long as you are the original owner, we will of course happily support you outside of any warranty period. We are just an email or call away. Warranty doesn't cover bulbs, brake pads / blocks, bearings, tyres, tubes, chains, sprockets, hangers, cables and other items generally regarded as consumables.

Please also be aware that second hand bikes aren't covered by warranties which rest with the original purchaser.

At e-bikeshop we are committed to looking after our ever growing customer base. For this reason, we really learn about the products that we sell so we can offer the best back up, support and knowledge, not just at the point of sale, but also further down the line. Our aim is to look after you long term.

We attend training sessions, write about, ride and work on our products each and every day, so we really know what we are talking about.

Unfortunately we cannot also offer this level of after sales support to customers that have purchased from other 'less knowledgeable' dealers or elsewhere. We understand that you may not realise this until a problem arises and the dealer leaves you in the dark but you have to consider when purchasing a bike, what sort of service and support you are going to get further down the line. On a daily basis we have other dealer's customers contact us because they have found out that the retailer they bought their bike from is not able or sometimes simply not interested in helping out. Unfortunately if we were to help all of these people it would impact on and compromise the level of support that we give to our own e-bikeshop customers.

Some parts which are hard to source are held exclusively for customers who have pruchased their bike directly from us.

For us it's really not worth the risk, so we operate a strict policy that we can only support our own bikes supplied to our own customers. Please also be aware that second hand bikes aren't covered by warranties which rest with the original purchaser.