Electric Bikes. It's What We Do.

The bike arrived on time and not a mark on it as it was very well packed. This is the third ebike that we have bought from you and all have been excellent bikes, Haibike X-Duro Full-Seven, Haibike Allmtn 5 , and now the Moustache Samedi x2 tandem. I have just fitted Tannus tyre liners so no punctures, and a PNW Coast suspension seat dropper as the stock seat post did not go low enough for my wife to get on and off the bike easily(she has one on her solo bike as well). We Are going to use the tanden on trails that my wife is not confident with now as she has had a few tumbles lately. (she is suffering with a deteriorating ballance issues)
The Tandem is a lot lighter than I expected, and everyone keeps telling us that they love the colour. We Are still getting used to the "starting off wobble", I'm sure it will get better with practice.
Happy trails...

I would like to thank the sales and service teams at the Ebikeshop. This is the second bike I have bought from them and I am impressed by the service they provide.
Regards, Roger Harris.

The M30 Gain is my first carbon framed bike and first ebike. I'm only a handful of rides in at the time of writing but overal I like it. I barely notice the extra weight over a standard bike and the assistance is great in the hills, which on a sporty road bike tends to be the only time I want or need it to kick in. The Mahle app allows you to map/tune how the assistance comes in but so far I'm inclined to leave it on the sport preset which seems to be quite on target just as it is. The Shimano 105 groupset is good, I think most people know it to be more than acceptable componentry. I don't feel that Orbea have obvioulsy cut any corners or dumped some junk on the M30 Gain for the sake of the pricepoint, even the own brand stuff feels ok. My major gripe with this bike is it's surface finish. I'm not sure how to describe the surface finish but it's certainly not a traditional spray paint finish. It looks ok from a distance and in the online photographs but up close it's a mess. It looks permanently scratched, scuffed and dusty or dirty. From what I've read online this might not be an unusual finish in the world of carbon frames. All I can say is I don't like it. Thankfully I don't look at it much while I'm riding.

Excellent. I like the fact that the two pin plug is screwed safely into place. Excellent as always.

Top quality and a delight to ride.

Fitted the new Bosch display and it worked perfectly. Thank you very much

It does just what it’s been made for.

I have tried others but they are not of the same quality and don’t line up the chain with the cassette so well.
Great service from the shop as always.

Arrived quickly and was exactly what was neede

Very well made , solid bike.
Very little assembly required at home.
Been out on it a half dozen times and love it . Shocks on the forks and the seat support column smooth the ride quite a bit .
The bike seems set up really well and the controller on the handlebars is clear and very easy to use.
The folks at E-bikeshop are really friendly and helpful and very easy to get on the telephone . I have no complaints about the Moustache Samedi 28.2 500 or the service - it’s been first class

Even though this part was showing no longer in stock and no longer available to order, an older version was available, only if you had purchased your bike from them. Love this customer loyalty. A quick phone call dashed my hopes when I was informed the earlier version would not work on my bike. However after a few minutes on the computer the correct part was sourced and later that day an email arrived with a link to purchase the part.
Fitted the next day and all up and running.

Ordered two of these genuine spare parts, they were delivered within two days of ordering. great service

All I had to do was fit the pedals and the front wheel. I got a local cycle maintenance pro to check the whole bike over - he found no issues. I was concerned that the bike might be too small for me (6'1" with longish arms and legs) - wrong! There's plenty of adjustment left on the stem and seat post. The bike feels heavier than I expected, but then I am no youngster and will seldom need to fold (easy!) and carry it. Very satisfied.

The only tricky bit was adjusting the width of the bracket to get the rack over the towbar ball. I could have done with more instructions for that bit. Very simple once we worked it out and it all slotted together perfectly on the end.. Lynne

Love the comfortable riding position and riding modes especially " Automatic "