E-Bikeshop Reviews:
What Our Customers Say

Post conversation with Ben, issues sorted, AVS refitted and module working great - Thanks Ben = 10/10 service

Love the bike fell in love straight away its perfect I use it to work and back and going out on it weekends

I hadn’t realised at time of purchase there is only 1 sticker in the pack, the official ones from bike register contain 2. I now know why this is cheaper. If I had known would have spent the small extra from another site.

A week after receiving my bike some downsides
1. Quite heavy at 26 kg approx
2 could do with some suspension unless only for road use, really hard in cobbles and rough surfaces
3. Saddle quite firm and no suspension doesn’t help
4.At this price point £2999 should at least have a lock and a better display like kiox 300 or 500 included
5 maybe a suitable rear view mirror built in esp for road use.

Now the good bits.
1. Good responsive mid motor with good torque
2. Smooth shifting with revoshift
3 Good size battery
4. Great design with good adjustability and folding pedals
5. Good stability
Now I am a 78 yr old who has been riding e bikes for 7 years ( Volt). Which I still have and like but
Wanted a folding bike to easily transport and access from my car
Well these are my initial and early observations and may change over time
Hope that was helpful to someone.

1st ride out and very good impressions. Well planted on the road and more than holds its own on gravel terrain. Feels safe going at high downhill speeds and the brakes are fantastic. Managed 35 miles and got home just before battery went; mind you, much of the ride was in boost mode. Would prefer a bit more range, so may need to invest in the battery range extender. But overall, very pleased with this bike and would recommend to any other fellow 50 something year olds and who are 15 stone plus as this thing will get you up those steep climbs which otherwise I could only dream of conquering! Can’t wait to get out on it again. Well done Orbea.

Bike is fab, great fun to ride and really handles Cornwalls hills. Service from e-bike shop was excellent. Thank you

I would like to share my experience with this MTB bike. Although the bike itself rides very well and the overall performance is excellent, I am disappointed with several important aspects that should not occur in a product of this category.

First, the tyres are extremely thin and of noticeably poor quality for an MTB. Removing them without specialised tools is nearly impossible. While attempting to take them off, I unfortunately damaged my thru axle (part number 15AH3-110 FKA124-00), which now appears to be unavailable anywhere. The lack of access to such a basic replacement part is unacceptable and creates a serious problem for long‑term maintenance.

Additionally, the bike comes completely bare — no lights, no accessories — and it does not include a Bosch Connect Module. For the price and intended use, I expected a more complete and practical setup.

To be fair, the bike itself rides great: the frame, handling and motor performance are excellent. However, the poor tyre quality, the difficulty of maintenance, and the unavailability of essential components significantly reduce the overall satisfaction.

I needed to replace my Intuvia display unit on my e-bike and e-bike shop.co.uk came up trumps. The unit arrived quickly and at an excellent cost. My son replaced the my existing unit without the need for a repairer which kept my costs down.

Spot on delivery, as is the norm for these guys.

My story starts with me dropping an enquiring email on a weekend. I was amazed when I received a reply on a Sunday evening totally outside of busihours. I immediately ordered a bike through the cycle to work scheme and my company were utter useless meaning things just dragged on and on. I emailed these guys and explained the situation, and apologised for messing them about. I was concerned that I would miss out on what I wanted at the sale price. They could not have been more helpful. I received a reply in no time at all with a solution. When my company eventually got their act together (after several weeks had passed) these guys were absolutely on the ball. I received full info about delivery etc in no time at all. Delivery was exactly as stated. I did have a little issue (not worth going into it was that minor) but the support was absolutely impeccable. I would and probably will use these guys again without a moments hesitation. Thanks for everthing, very much appreciated.

Everything was perfect! The item arrived right on time, and the price was very reasonable. It is a genuine, original part that fits the Bosch Performance CX (Gen4) motor perfectly—just like the factory one. Reliable seller, highly recommended! Thank you!

Exceptional service. Ben was brilliant when taking my order.
The stand and bracket are very high quality and delivery was quick.
I would highly recommend these guys

These guys are brilliant. After having a bad experience elsewhere these guys accomodated me and provided an amazing service. The bike is great too. But yeah, if you're considering buying a bike get it here. Josh is awesome too🍻

great lightweight helmet with miso system.
Adjustable and comfortable.

Fast delivery and good communication, arrived as advertised. Fits a standard 31.6mm seat post so you can attach a pannier rack/ baby seat. Solid and clamps on nicely.

I was interested in fitting the Bosch connect module to my 2025 Haibike Hybe CF9. Checked compatabily with both Haibike and E-Bikeshop. Both confirmed compatibility with the motor on my bike but advised the module would not fit on the motor in its designated place. They advised an alternative position would have to be found in the bike frame and would probably require a longer display cable to connect to the motor although they could not confirm that the BCM kit would work as designed as they had not fitted and tested the kit themselves. E-Bikeshop were able to supply the Bosch connect module kit for my motor and a longer 300mm display cable. The kit arrived within a few days of ordering and I fitted to the bike successfully without having to use the longer display cable. The Bosch connect module works on my bike to lock and protect the bike exactly as intended even though it is not fitted in the correct place on the motor. E-Bike also took back the unused display cable and provided a refund. Very happy with the kit and the support provided by E-Bikeshop.

Delivered on the day they promised. Only minimal amount of work required to complete the bike

Having had a bike computer stolen my wife was after a replacement as soon as possible. The ebikeshop delivered quickly and with a price better than other well known on line stores. The computer plugged in and worked straight away. I would recommend.

Bike is good value for money, good power and handling.
I would say it’s gear change is clunky and agricultural compared to the road bike I have,

Firstly your supply service was second to none Thanks. This item was bought to replace my existing holder where the retainer clip had sheared off - wear and tear! It was just about the most fiddly job ever with eight tiny screws to be undone then relocated in freezing conditions. The hex bolts for attaching the unit to the handle bars located into square nuts in the plastic housing - by some miracle I managed to find four whereas there should have been eight in total, 4 from the old unit and 4 in the new. ( I knew there was one nut missing from the old unit). The cables from the bike and digital selector did not locate on the same side of the holder as the ones that I took off but having fitted them in logical fashion, (on opposite sides), everything seemed to work OK. I really appreciate being able to access this part at a reasonable price. Andy

E-Bike Shop were very quick in sending, I received in time :)
The charging cable is a Sram one and works great!

It’s an excellent bicycle (ORBEA Gain M30) at an affordable price and it arrived within 4 days of ordering (as in ordered on Friday and arrived on Tuesday at lunchtime). Hence I rate this service highly…

The Reviews online were good and having seen the 2025 model decided to buy unseen .
Its a lovely well balanced ride , feels safe , so easy to mount.
It looks good too !

Really happy with the Bosch Smartphone grip vertical. It was easy to swap my Bosch Kiox 300 with this unit without any additional hardware - as it's the same mount as this. If you have a different mount you may need other hardware to connect it. Once connected it worked exactly as I expected - it provides wireless charge to my Samsung device, and provided enough power to keep the screen on and run Maps/Flow. The included locking screw is a little fiddly to install but, I expected this as it's an anti-tamper way to prevent people stealing the mount. The mount grips my Samsung Galaxy S25 + case really well, I have no worries at all about it falling out even on trails. If you use only your Kiox 300 to unlock your bike, you will need to pair your phone to the bike via the app, otherwise the mount isn't recognised and, the bike won't start. This is easy to do, and I assume most people who use the FLOW app have this feature enabled already. The mount can be a little more fiddly to remove compared to the KIOX display but, unless you're swapping it regularly this isn't an issue - and it clips on quite reassuringly well.

Thanks for most efficient and helpful collection of my new bike.
Impressed with smooth running Schwalbe tyres and the overall operating system.