Easy to fit and love the integration with the Bosch app and bonus feature of charging my phone also😃
Easy ordering process and delivered quickly. Nice bike need to get some miles in now.
Amazing customer service. From me posting rhe item back to them to receiving another took 5 days including weekend. They emailed me at every point of the warranty process and also the shipping details of the replacement. If I could give more than 5 stars, i would. Fantastic team at the E-Bike shop. Very professional indeed thank you for making the process easy.
Great price, super fast delivery. Would highly recommend e-bikeshop.co.uk.
Managed to break the front axel on my Haibike Sduro trekking which uses Suntor forks. Having purchased the bike from Ebikeshop in 2018 they seemed to be the only place where I could get a replacement.
Anyway it fits perfectly so all good.
Very happy with this purchase to date.
The customer service team have been helpful throughout the process of buying on cycle 2 work.
Bike arrived well packaged and I was able to reschedule delivery to my shift pattern. Very happy with the feel and performance of the bike.
Communication with the seller has been really good with prompt and helpful responses. So far so good.
Easy to retrofit but the SIM data connection doesn’t work in Guernsey. My fault, should have checked more thoroughly.
Check if works in you area before buying.
Fantastic service from ebikeshop from taking the order to delivery keeping me informed all the way.the bike itself came all set up ready to ride.
Ordering a bike at dispatches Ellis bike is absolutely amazing. The only thing I did find was there was zero instructions on how to set anything up which okay maybe be easy for people to find but just a bike and no instructions at all was a little annoying googling just basic set up whilst I've had a couple of tiny teething problems which I have thought with anybody but generally a fantastic bike I recommend in a good servicei so yeah, all pretty good
I drove 30 miles to collect the bike which clearly hadn’t been tested/prepped as the electrics didn’t work and it had to be returned to Mahle (with no apology). Weeks later I collected it and while the electrics work, there is an obvious wheel rub in the higher gear set and rattling in the upper lower cog gears which suggests it wasn’t Road tested (again). I tried to book my post sale service before doing a C2C ride but the earliest was 6 weeks away (after my trip) and I was told there is no flexibility about dates. I’d recommended E-bikeshop to three friends who want an e-bike but they have been put off by this poor after-sale service.
Hi Chris, we're really sorry to hear about your experience and the issue you faced with your bike. Whilst we want everything perfect for you, from time to time we do get issues, I understand we got this resolved and you since collected the bike. We appreciate your feedback and will of course work to improve our service. Regarding the lead-time on the workshop, we're really sorry for this and maybe should have been more upfront how far in advance bookings are sometimes, particularly during the summer month of July, which is our busiest time of the year. We also have a workshop tech off who had to have emergency surgery, so whilst we are doing our best to service everyone during peak period we are also down on staff too right now which I appreciate isn't ideal. The first service is there specifically for adjustments as things will move around and work loose form new, normally it's within 3-months of purchase, but of course given the circumstances we'd be happy to extend this for you. Please get in touch to book in, or use the online booking system which has live slots available. If you have any issues we'll put them right. Finally we hope you have a great C2C ride out! Thank you.
Great product at a competitive price. Super quick delivery
Starting with the good the bike is great, completed a 40 mile ride 1500 ft of climbing so not a long ride playing with the assistance setting and was surprised still had 60% Charge left. it is heavier than I expected however only having carbon bikes for many years maybe just got to get used to it. Love the massive tyres soak up all the pot holes and a lovely soft ride. However now the bad, the delivery was shocking took 6 days to come FEDEX surpassed themselves miss two delivery dates and tried to deliver on a random day and was surprised no one was there. The bike come damaged yes only a small chip maybe done in transit maybe not noticed on preparation who knows, the gears were out of adjustment jumping between gears 2 and 3 adjusted myself, little things like no dust caps on the valves. feels like rushed out only to sit with FEDEX for 6 days. I rated the bike at 5 stars.
Fantastic addition to my electric Scott Addict and I will have no range anxiety now 😊😊.
Initially I was surprised at the need to book an appointment to buy a bike and even complete a pre-visit questionnaire - almost more than you need to do to buy a car! However when I got there I realised what a super approach the ebikeshop has. The associate I saw had a really good understanding of what I was looking for and made a recommendation for a cube bike - he even had one ready to show me. A week or so later it was ready to pick up. Again making an appointment first. Ben made sure the bike was all set up for me and ready to ride. I am absolutely loving riding it - so responsive and plenty of power when you need it. All in all I am completely pleased with the whole process and 100% recommend the ebikeshop way of getting a new bike.
I haven't owned an Orbea before but I am really impressed with the build quality. It runs exceptionally smoothly, it handles well and the Muga appears to be able to do almost everything....shopping, trails, road trips, trekking and gravel. I'm not sure I would jump it.... but if you want something that will get you anywhere on any surface whilst carrying luggage this is the bike.
The biggest selling point - say goodbye to range anxiety.
Rapid delivery, part exactly as described and worked a treat. Loyalty to their bike buying customers allowed me to buy this, hard to get hold of part.
Very smooth quick delivery great item and great company to deal with very helpful
Very impressed with this bike but also impressed by the service received from the e-bike shop. From initial enquiries to visiting the store to handover could not have been better. Fully recommend this company. The bikes suit us perfectly though of course everyone requires something that suits them and we think that’s the real benefit of talking to the experts.
These guys always go the extra mile. My bike gets used a lot and workshop always keep it running and serviced perfectly. I greatly appreciate the long term support they offer after purchasing from them
Delivered on time, bike works faultlessly straight out the box
Bike as described. Made better by the team at e-bikeshop, who went above and beyond to make the adjustments I needed.
