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Reviews: What our customers say about us

Reviews: What Our Customers Say

Based on 775 reviews
97%
(752)
3%
(20)
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(2)
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(1)
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E-BikeShop UK
Mark Thackeray
Great choice, delivery and after-sale help.

I had not heard of e-bike shop until their ad found me. I had intended to buy only from a store, but they could not guarantee delivery for months. E-bike shop had a great range of products and delivered my bike of choice almost too quickly, given the poor weather that followed. Great after-sale help on the phone, as the written instructions for a novice user had been not so good.

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E-BikeShop UK
Paul Rae
Change your couriers!

Everything about the purchase was very good. I was kept informed about the progress and the bike arrived on the date as they said it would. The only downside, which has nothing to do with e bikes, was that I was out when the bike was delivered, outside of the time I was told by the courier, and returned home to find it unattended in my back garden with the gate wide open for anyone to walk in! Other than that no issues at all.

Excellent service

Excellent service - a quick bike delivery and a prompt response when I had a question.

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E-BikeShop UK
Boxshall
Fantastic service even after years

I bought my Cube e-bike just before lockdown started in March 2020 and have since moved to Yorkshire where it is invaluable in getting up the hills and enabling me to go mountain biking with my husband.
Recently though my battery stopped working and I reached out to the e-bike shop team in the hope they could give me some tips on how to fix it or solve the problem. They were fantastic and I now have a brand new battery for my bike, even though I am miles away from there store. They were able to assess the battery via photos and video and managed to get me a new one under warranty, nearly 2 years after I purchased the bike.
These guys are great and their service support team superb. You can feel safe buying your bike from them in the knowledge you will have good support.

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E-BikeShop UK
Mr Steven Winder
cranks replaced

had a problem with the cranks on my haibike adventure 5 and got them replaced next day ,recieved first class friendly service,highly recommend this company. Les Winder

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E-BikeShop UK
Peter Ayres
Booked my Orbea in to have faulty chargeing port

Booked my Orbea in to have faulty chargeing port replaced, all done in less than 30mins.
Bike now chaging nicely.
Thanks Dan.
Peter Ayres.

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E-BikeShop UK
Richard Watts
What a refreshing change to deal with fantastic people

What a refreshing change to deal with fantastic people together with a perfect service . Thanks guys keep up the wonderful work you do

A GREAT COMPANY TO DEAL WITH

I don't think you could find a better company to deal with they try and do there very best to get your bike and parts for you.

Cube Tourer Hybrid 500 EXE

Looking for a hybrid bike, used the required search site and found the bike I wanted. Could not get it anywhere in the Bristol area for two or four months.
E-bikeshop hit the radar and spoke to a very charming gentleman who answered or my questions relating to the Cube Tourer. Order it today and you will have it Tuesday. True to his word, it arrived Tuesday.
Great bike for all my needs and now starting to lose weight through the rides.
Only one little thing, within the packaging there are four screws and Hi-viz stickers and no matter how much you read the manual. It does not tell you what these are for? Perhaps some more information may need to be included within all the packaging.
However, what a bike, over the moon with it and e-bike shop. Thank you

Very streamlined process for buying my…

Very streamlined process for buying my new bike, and their support (pre and post sales) has been excellent!

Super service and a great bike

I ordered a Haibike Hardseven on Sunday evening and I received the bike on Tuesday morning. I had expected to have to wait at least a week! It was very well packaged and easy to do the final bits of assembly. The bike is great fun to ride and makes light work of even the steepest inclines. Highly recommend e-bikeshop and the Haibike.

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E-BikeShop UK
customer
Superb company to order from

Superb company to order from, very helpful staff and all very polite. Its been a pleasure to do business with them.

Cannot recommend highly enough....

Like many, I am not accustomed to leaving reviews. However, I bought an e-bike from these guys last year. Recommendation was buy as local as one can. This shop has just been so good - I broke a pedal, supplied within 24 hrs, I bend a pedal arm, same quick service. Engine casing got damaged, immediately repaired when in for its service. Late call on a sat with a suspension issue - immediately sorted, wheel issue - again immediately sorted. Bikes and e-bikes often have a hard life with mud and rocks, knowing there is such good support from a localish shop is great news.

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E-BikeShop UK
Tom Rich
The team at e:bikeshop were fantastic…

The team at e:bikeshop were fantastic from start to finish. I was keen to test ride the model I was interested in first and the salesperson let me borrow his. The showroom is fantastic. From order to collection took just over 3 months which is pretty rapid in the current climate. The continuing support from the shop is really appreciated and they offer cut-rate servicing for models they have sold if you live close enough to re-visit.

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E-BikeShop UK
Gethin Marshall
Excellent service

Excellent service. Delivered within a week of ordering on New Year's Eve. Quick and easy payment as well. Overall, very pleased.

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E-BikeShop UK
Mick Schofield
Great guys at e-bikeshop

The guys at e-bikeshop seem to be really switched on. I had a small problem that they fixed really quickly. It’s a great bike too! (Orbea Gain D30)

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E-BikeShop UK
David Rout
Outstanding customer service/experience.

Outstanding customer service/experience.
Staff very helpful and knowledgeable.
Excellent choice of E-bikes to chose from.
Very competitive if not best prices available.

s
E-BikeShop UK
shawn robinson
Top Service and very helpful

Very happy with service, even though I had to wait due to supply chain issues I was kept informed and Bike was dispatched as soon as it arrived. Top service, many thanx.

Suspension Sussed …

Needed some advice on suspension setup..I got a very detailed and easy to understand set of instructions on how to go about it.. these guys really know their stuff!!

I
E-BikeShop UK
Issy Wissy
Returning customer after 8 years

Returning customer after approx 8 years. I bought my second Haibike - the Haibike Trekking 9 2021 model using cycle to work scheme and in full knowledge I had to wait over 6 months. My emails were always replied to by the patient and helpful staff despite multitudes of emails from me they kept professional throughout and provided valuable advice. Some unexpected bumps with extra bits I had ordered by time the bike did arrive but that was quickly resolved. I was apprehensive not having Martin as point of contact initially, as in the past, but business has grown. Bike packaged extremely well and all the additional bits and bobs as well as original items also. They went out of their way to get the bike to me just before Christmas Eve which is very much appreciated. Just did 60+ kms on its first day trip today. Beautiful bike and brilliant service.

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E-BikeShop UK
David Rout
The e-bike shop in UK!

Outstanding customer service/experience.
Staff very helpful and knowledgeable.
Excellent choice of E-bikes to chose from.
Very competitive if not best prices available.
Thanks

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E-BikeShop UK
Steve Forgette
I would like to recommend these guys at…

I would like to recommend these guys at e bike shop for the great help that I received when buying my haibike trecking 9 . I found that they new thier stuff and I had a quick talk to one of the chaps in the workshop about how to look after the bike in the future ( they seem a great bunch ) Very helpful indeed . Thanks again e bike shop

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E-BikeShop UK
Mr Schneider
A pleasure to buy from...

I bought my new Scott ebike from this shop and it was such a smooth and quick transaction. When I picked up the bike Fred gave me a super professional introduction and did set up my suspension on the fly. These guys are a very polished and an organized outfit with really genuine friendly customer service!

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E-BikeShop UK
Adam Ingham
Great friendly service

Great friendly service. Always reply to queries in a prompt professional manner.

Great customer service

I received a great service, the guy that dealt with my enquiries was very patient with me and my list of questions. After I made a purchase, the communication and customer service was still great.