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Reviews: What our customers say about us

E-Bikeshop Reviews:
What Our Customers Say

Based on 1854 reviews
94%
(1744)
5%
(88)
1%
(15)
0%
(2)
0%
(5)
Great Bike and Great Service

I arranged a visit to the warehouse with Ben on the Bank Holiday Monday. Ben proved to be very knowledgeable and provided a very detailed explanation of all the elements of the bike and the main differences between similar models of different brands at a similar price point. After a test ride I took the plunge and went ahead with the Orbea Wild in XL. The workshop had the bike ready and adjusted to my height and weight in no time. I took the Wild straight to Mereworth woods with some friends for a blast. This is a great bike and despite no bedding in the brakes performed brilliantly. Would highly recommend the bike and EBikeShop.

Bar end mirror

Good quality mirror at a reasonable price.

Awesome

Excellent service, received quickly and in excellent condition
Great price and good availability.
Will definitely use again
Thankyou

Nyonholder

good and save on the bike holds the unit well , have not used locking screw as take it of when not riding.

Great bike but aweful manual, legal nonsense fills too many pages.

The bike is well made and its outsourced parts very good. The battery is awesome and it delivers sensible assistance- I am 77 and have health problems and at first found it hard going but soon was able to use it for local journeys and wider excursions off road. I bought it from The Electrice Transport Shop, Oxford who were helpful with advice and test drives and have been very good after sales too, very patient and easy to consult. The only thing I have changed is the saddle, to a big gel filled armchair! The manual is a waste of space, butthe Raleigh website has some useful maintenance advice and instructions but not detailed enough, I want to be able to adjust the brakes-even the Shimano website does not explain how to carry out day to day maintenance ,and keep the bike fettled between services, and if necessary repairs in the wild!
It is a great first electric bike, and will probably upgrade it to a model with more torque for the hills, but the padalec resrictions on speed andpower are not too lmiting as my boy racer days are behind me!!

Highly recommended

Acid chainring

Excellent quality most of all excellent customer service as always form the company they responded very quickly and clear instructions as wait I needed

Quick advice response and delivery

Bosch crank puller

Works like a dream. Hassle free crank pulling. Used on a Bosch gen 4 ( cube reaction hybrid race)

Upgrade

When i got this bike i thought there was something missing when putting it together. On the phone at once and the guy phone described each individual package until i had everything i needed. not bad at all. Anyway to the bike. Upgrade the front forks asap. AIR FORKS and Preferably a one with a lockout. Already done this to another Cube bike my daughter has and the ride experience is night and day.

Love it!

Completely new to riding an e-bike, but it’s been an easy transition to using the Scott Sub Sport! Obviously things like the weight & speed are very different but I love the extra ease & distance available. I’ve been on road and trail and the bike is as easy on either surface. The “walk assist” is a real asset. Happy new e-bike owner!

Nice ebike and rides well , still a little heavy but that's the nature of ebikes and in the near future will come down in weight. But overall i would recommend this bike in a heartbeat. Thanks e-bikeshop.

Trouble free quick delivery

I don’t like online shopping but the ebikeshop’s website was really easy to navigate. The super fast delivery was s nice bonus. Thank you ☺️

Love it

Well worth the cost - huge improvement to my ride. Purchased a shim to ensure fit and works a treat.

Cube e-bike stand

I was told this stand would fit my hybrid 800 cube ebike the salesman said that this was the stand for it totally rubbish no way it fits the propper stand bolts from the bottom and not the top so not very happy I now have inexpensive paper weight

Thanks for your review George.

The person you spoke with has been a member of the E-Bikeshop Team for 12 years and knows every generation of the Cube Hybrid range of bikes.

The stand he told you to purchase was the FM (flat mount) version, which you can find here - https://www.e-bikeshop.co.uk/products/acid-kickstand-fm-black. The one i can see you ordered yourself through the website is for the older generation Reaction models.

If you would like to return the one you have incorrectly ordered, we would be happy to accept to back, no problem at all.

Thule epos 2 bike

Though a expensive item, it works as described and much easier to load and hold bikes of all different frame sizes than previous carriers that I've used.. it only tilts 60 degrees so doesn't work for tailgated vans
i.e Transporters.. but with a carefully modification you can get it to tilt to 90 degrees..which then allows you to tilt the carrier over and open the tail gate..
The staff are super helpful and have good knowledge of all types of bikes.. would recommend visiting the shop..

K
Haibike AllMtn 2
Karen Thorogood
Lovely bike

This is my first e bike, and having changed the saddle to a wider one, with full suspension it is a very comfortable ride.
It is simple to use, not complicated to understand for my non technical mind.

Great price and Fast delivery

Fantastic service, fast delivery and good price!
Only downside was difficulty finding the part on the website… I had already ordered the same part from a different website that still hadn’t arrived, I found the same part on this website a couple days after ordering elsewhere ended up ordering it for next day delivery at the same price!!

Few small issues but EBikeshop seem anxious to fix.

My Bike was slightly damaged in transit. I contacted EBikeshop and they could not be more helpful. Parts en route in the mail. The Scott bike is good but the documentation is awful.

Bosch Performance CX (Gen 4) Lock Ring Kit

Great bike!

This is my 3rd Allmtn, as I love them! I chose this for the new gen 5 Bosch motor and the massive 800w battery and the extra range it gives. So far it's great and I am having a lot of fun out and about with it.I find the gearing slightly better than that of my 2023 Allmtn6 CF.

Bosch GPS alarm, plug and play

I bought this as a add on for my new Orbea. It looked easy to fit on the videos, But.... as usual its never that. The Orbea has a different plastic motor protection which wasn't letting me use the rubber fixing, the screw or the metal back plate. So with a bit of jiggery pokeree and wizardry, I managed to tuck it in sufficiently to get the cover back on.
It was easy to connect and the instructions are easy to follow and the app connects it quickly.
If your motor cover has the space I would definitely buy it.
If not there may be a better alternative.

Great Bike, great service

Love my new Cube Stereo. Meets all my needs for hard forest riding and well as more leisurely rides with my wife. The team at E-Bikes were great. Would highly recommend.

Very happy

Picked up our 2 new e-bikes from the E-Bikeshop last week and very happy with both. Given a good run through on the day of how things work and then we were off. If thinking of an e-bike, I’d highly recommend the team at the ebikeshop.

Super Bike

Just purchased Wow cant believe how good this bike is, commute to work is a breeze just eats up the miles panniers fit well to the back carrier and don`t rattle enormous battery life, good range of gears cant praise this bike any higher.

At first I feared I had made a terrible mistake, switching from Cadence to Torque drive, but now I’ve got used to it I am delighted with my new bicycle. I am also hugely grateful for and impressed with the excellent customer service at e-bikeshop.