Quite simply - No. You do not have to get your eBike serviced by us.
The electric components are sealed & don't require routine maintenance, therefore any bike shop can service the bike, tune gears & adjust brakes etc. Electric bikes should be serviced as laid out in the owner's manual, often once a year is adequate for European eBikes.
Please note: We cannot accept bikes in/out of our workshop via courier.
Our workshop is run not-for-profit, only for convenience. We only allow bikes purchased directly from us into the workshop, these are pre-booked and allocated time, we aim to turn your eBike round within 1 hour for a standard service, 1-3 hours for more technical jobs.
Our accredited eBike service technicians also carry out eBike specific tasks including full diagnostics, software updates, usage reports & activation. Our in house workshops are equipped with all the latest diagnostic systems and tools to fully support the bikes that we supply.
Our labour charges are amongst the lowest in the country and we've received many comments that we do a much better job than many of our competitors. We also offer a same day turnaround, usually within an hour.
Our Standard Service Charge is £55: Other work can be carried out by our technicians at a rate of £45 p/h.
You can view our full price list in the workshop menu below.
No, we strictly only service, diagnose & repair eBikes bought from us.
In the past we've have had an influx of cheap far east models clogging up our workshop fraught with problems and therefore we no longer accept any eBike that has not been supplied by us. We are also constantly inundated with enquiries about eBikes that have been bought elsewhere but have been offered little or no level of support further down the line.
Our electric bikes include a manufacturer's 5yr warranty on the frame, 2yr warranty on the motor, controller & battery (1yr on Gocycle battery). Finally a 1yr warranty on components. In the event of a problem, we try to handle all issues in-house.
Find out more on our dedicated warranty support page here +
The first thing to do in any scenario is to make contact with our support team via email you may find that a simple adjustment is required to remedy. Please send us an email here including your order ID and a description:- email@example.com
Got an issue? Find out more about what's covered on our dedicated warranty support page here +