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Electric Bike Service & Support at E-Bikeshop.co.uk

Service & Support


Need to book into our workshop?

Our workshops are here to fully support & look after our customers.

Need electric bike buying advice?

Hit the live chat funtion or get in touch and we'll be happy to assist.

Need Warranty info or support?

We've a dedicated page detailing everything you need to know.


Certified eBike technicians on hand to support you

Our workshop is exclusively reserved for customers who have purchased their new bike directly from us, we cannot be expected to resolve other dealer's issues. Remember if you have bought your eBike from us we offer the best after sales support in the country. We aim to turn all job around within 1-2 hours, so most of our workshop jobs are done same-day.


BOOK INTO OUR WORKSHOP


All bookings are placed online via the below links. Please let us know of any additional work that may be required in the booking notes. If you have special requirements then it may be worth contacting us directly in advance of your booking to make sure we have the resources to hand.

Please remember to bring the keys (on models that require keys) so we can remove your eBike battery. Without your battery keys, some work may not be able to be performed.

1st FREE Service

Book a 1st FREE service on all new eBikes within 3 months of delivery.

Annual Service

Book your electric bike in for it's annual service with a technician today.

workshop job

Does your eBike need special attention? Book it in now and we'll sort it!

Quite simply - No. You do not have to get your eBike serviced by us.

The electric components are sealed & don't require routine maintenance, therefore any bike shop can service the bike, tune gears & adjust brakes etc. Electric bikes should be serviced as laid out in the owner's manual, often once a year is adequate for European eBikes.

Please note: We cannot accept bikes in/out of our workshop via courier.

Our workshop is run not-for-profit, only for convenience. We only allow bikes purchased directly from us into the workshop, these are pre-booked and allocated time, we aim to turn your eBike round within 1 hour for a standard service, 1-3 hours for more technical jobs.

Our accredited eBike service technicians also carry out eBike specific tasks including full diagnostics, software updates, usage reports & activation. Our in house workshops are equipped with all the latest diagnostic systems and tools to fully support the bikes that we supply.

Our labour charges are amongst the lowest in the country and we've received many comments that we do a much better job than many of our competitors. We also offer a same day turnaround, usually within an hour.

Our Standard Service Charge is £55: Other work can be carried out by our technicians at a rate of £45 p/h.

You can view our full price list in the workshop menu below.

No, we strictly only service, diagnose & repair eBikes bought from us.

In the past we've have had an influx of cheap far east models clogging up our workshop fraught with problems and therefore we no longer accept any eBike that has not been supplied by us. We are also constantly inundated with enquiries about eBikes that have been bought elsewhere but have been offered little or no level of support further down the line.

Our electric bikes include a manufacturer's 5yr warranty on the frame, 2yr warranty on the motor, controller & battery (1yr on Gocycle battery). Finally a 1yr warranty on components. In the event of a problem, we try to handle all issues in-house.

Got an issue? Find out more on our dedicated warranty support page here +

The first thing to do in any scenario is to make contact with our support team via email you may find that a simple adjustment is required to remedy. Please send us an email here including your order ID and a description:- support@e-bikeshop.co.uk


Got an issue?
Find out more on our dedicated warranty support page here +

Workshop Service Menu

Service 
Safety Check: £25
Standard Service: £55
+ Drive-Train Degrease: £80
Deluxe (Full Grease): £120

Wheels 
Puncture (New Tube): £15
True Wheel (Per Wheel): £15
Wheel Build (Per Wheel): £45
Axle Replacement: £25

Fork / Shock Service
Fork/Shock Service: £80+ POA
DU Bush Replacement: £25
Suspension Setup (Air): £25
Suspension Setup (Coil): £45

Adjustment
Brake (Each): £15
Hydraulic Brake (Each): £15
Hydraulic Bleeding (Each): £15
Gear Adjust (Per Set): £15
Adjust Bearings (Per Set): £15

Fitting 
Forks / Headset: £25
Cassette / Freewheel: £15
Wheels (Per Wheel): £15
Brake Pads (Per Brake): £15
New Frame Rebuild: £125

Facing / Tapping 
Face Headtube: £25
Ream Headtube: £25 
Re-Tap Pedal Arm: £15

"Recently my battery stopped working and I reached out to the e-bike shop team in the hope they could give me some tips on how to fix it or solve the problem. They were fantastic and I now have a brand new battery for my bike, even though I am miles away from there store. These guys are great and their service support team superb. You can feel safe buying your bike from them in the knowledge you will have good support."

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