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Who Are We?
We are at heart, experienced cycle enthusiasts.
Our roots are in traditional cycles, starting out with cycle shops in the South of England, quickly expanding into a specialist eBike sales & distribution centre.
We live, breathe and ride electric bikes everyday.
It's what we do.
Our experience has grown over many years to be the largest electric bike specific supplier in Europe. Keep reading to learn about what makes us special and meet our specialist team of experts.
"This bike has given me the enjoyment I always craved. I no longer think oh no that climb again! Now I can go anywhere & stay with anyone. So thanks, if you read this just go & buy one - you won't be disappointed! Cheers.”
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We give you a personal service and differ from others as we are the specialists in the eBike world to make sure you get the right electric bike that is practical & suitable for your needs. We’re here to offer you any support, from sales and servicing to repairs. We're on hand to make sure your eBike experience is the best experience! We are the one stop eBike shop.
Dedicated
eBike
Workshops
In-House eBike Technicians
All bikes are properly built in our workshops to the highest standards by our professional technicians. We stock and support electric bikes from major brands like: Haibike, Scott, Orbea, Cube, Amflow, Raleigh and Tern.
We undertake the latest training from all of the systems in our growing range. Our workshops have built in diagnostic equipment, so, if an issue is ever to arise, we have the answer straight away. We support leading E-Bike systems including: Bosch, Yamaha, Shimano, Mahle and TQ.
Dedicated Support
Our aim is to have you riding your electric bike as much as possible. We offer a booking system to our customers so that we can turn bikes around quickly. Without needing to make multiple trips and being without your eBike.
We can offer this fast service because we only support E-Bikes purchased from us, that way we can focus on supporting the products that we sell. Our in-house warranty support works on a customer-first approach. We'll always endeavour to get you riding first and pick up the pieces later.
Awards & Accreditations
E-Bikeshop Win Business Award By Theo Paphitis
E-Bikeshop awarded ex BBC Dragons Den star Theo Paphitis’ prestigious business award. Setup to reward & promote business entrepreneurs.
Out of 329,000 business' nominated, just over 2,000 were selected by Theo Paphitis himself as successors to the SBS club. That's a ratio of not even one percent, in fact, 0.68% to be precise!
E-Bikeshop Win Business Headline Awards
E-Bikeshop won the Headline Awards in a campaign to find Britain’s top, most successful companies.
Over 6 million UK companies were invited to enter. With the judges looking for one main thing - a success story.
E-Bikeshop Gain National Business Leaders Status
E-Bikeshop was awarded National Business Leaders of the year at the Houses of Parliament.
Over 600 people attended on the day of which 13 companies were awarded as National Business Leaders.
Electric Bike
World Records
Long Distance eBike Record
Yes you heard it right! We are very involved with eBiking as a sport. We like to set new challenges and promote the use of eBikes at the same time. We are now recognised for progressing the eBike market in the UK.
The long distance record involved undertaking a slightly longer world record. Travelling over 20,000 km across Europe on 2 of our Haibike Trekking RX electric bikes.
This beat the previous unofficial record of 16,047 km. The ride started at the eBikeshop HQ in Farnham, Surrey. Over 12 months of cycling around the UK, Europe and Scandinavia it proved to be an amazing journey!
Fastest eBike Guinness Record
We supported eBikeshop Owners Club member Mat Dibb, on a mission to set a new world record: The fastest eBike round the Isle of Man TT mountain course. Recorded by Guinness World Records.
Not only was a whole hour knocked off the previous record, but also over £2000 raised for charity at the same time. The route was tracked on Strava, this showed just how tough the course was. Travelling a distance of 38.2 miles in total covering over 2800 ft of elevation.
The toughest part was the last 1300 ft climb. Let's hope the locals don't come chasing as it set 32 new unbeatable king of the mountains during the event!
We Promote The Use of eBikes
E-Bikeshop MD, Martin was invited to BBC Broadcasting House for a live interview on BBC World News.
BBC World News is the BBC’s international 24-hour news & information channel. Broadcast to over 400 million, in more than 200 countries & territories across the globe.
The interview topic, the global growth of the electric bike market and why big players are getting involved.
LET CUSTOMERS SPEAK FOR US
What our customers say speaks volumes about the level of service we provide. With over 2,000 verified reviews, you can shop with confidence knowing that you're buying from an electric bike specialist with the right knowledge and passion to make sure you have the best experience.
We specialise in all kids of E-Bikes like: Full Suspension, Hard Tail MTB, Hybrid & Trekking, Road and Folding Bikes.