Buyers Guide Step 5:
Explore The eBike Range

I had not heard of e-bike shop until their ad found me. I had intended to buy only from a store, but they could not guarantee delivery for months. E-bike shop had a great range of products and delivered my bike of choice almost too quickly, given the poor weather that followed. Great after-sale help on the phone, as the written instructions for a novice user had been not so good.

Excellent service - a quick bike delivery and a prompt response when I had a question.

I bought my Cube e-bike just before lockdown started in March 2020 and have since moved to Yorkshire where it is invaluable in getting up the hills and enabling me to go mountain biking with my husband.
Recently though my battery stopped working and I reached out to the e-bike shop team in the hope they could give me some tips on how to fix it or solve the problem. They were fantastic and I now have a brand new battery for my bike, even though I am miles away from there store. They were able to assess the battery via photos and video and managed to get me a new one under warranty, nearly 2 years after I purchased the bike.
These guys are great and their service support team superb. You can feel safe buying your bike from them in the knowledge you will have good support.

had a problem with the cranks on my haibike adventure 5 and got them replaced next day ,recieved first class friendly service,highly recommend this company. Les Winder

Booked my Orbea in to have faulty chargeing port replaced, all done in less than 30mins.
Bike now chaging nicely.
Thanks Dan.
Peter Ayres.

What a refreshing change to deal with fantastic people together with a perfect service . Thanks guys keep up the wonderful work you do

I don't think you could find a better company to deal with they try and do there very best to get your bike and parts for you.

Looking for a hybrid bike, used the required search site and found the bike I wanted. Could not get it anywhere in the Bristol area for two or four months.
E-bikeshop hit the radar and spoke to a very charming gentleman who answered or my questions relating to the Cube Tourer. Order it today and you will have it Tuesday. True to his word, it arrived Tuesday.
Great bike for all my needs and now starting to lose weight through the rides.
Only one little thing, within the packaging there are four screws and Hi-viz stickers and no matter how much you read the manual. It does not tell you what these are for? Perhaps some more information may need to be included within all the packaging.
However, what a bike, over the moon with it and e-bike shop. Thank you

Superb company to order from, very helpful staff and all very polite. Its been a pleasure to do business with them.

Very streamlined process for buying my new bike, and their support (pre and post sales) has been excellent!

I ordered a Haibike Hardseven on Sunday evening and I received the bike on Tuesday morning. I had expected to have to wait at least a week! It was very well packaged and easy to do the final bits of assembly. The bike is great fun to ride and makes light work of even the steepest inclines. Highly recommend e-bikeshop and the Haibike.

Like many, I am not accustomed to leaving reviews. However, I bought an e-bike from these guys last year. Recommendation was buy as local as one can. This shop has just been so good - I broke a pedal, supplied within 24 hrs, I bend a pedal arm, same quick service. Engine casing got damaged, immediately repaired when in for its service. Late call on a sat with a suspension issue - immediately sorted, wheel issue - again immediately sorted. Bikes and e-bikes often have a hard life with mud and rocks, knowing there is such good support from a localish shop is great news.