Frequently Asked Questions

Yes of course, you can visit us, we can talk you through your riding style and requirements and offer expert advice as to which electric bike model to select.

We will be able to advise particular eBikes and talk them through in more detail. We also give you the opportunity to ride a crank drive bike so you can get a feel for it prior to purchase.

At e-bikeshop we work by appointment only so we can talk to each customer on an individual basis to give the best advice possible.

We offer a range of flexible electric bike finance options, from 0% up to longer periods on % APR.

Visit our dedicated finance page to learn more. You can apply at our checkout online on any of our electric bikes from the comfort of your own home.

Yes we work with all major Cycle to Work scheme providers to make applying and purchasing very easy. Learn more on our dedicated Cycle to Work Portal.

You can redeem Cyclescheme vouchers directly at our Cart online with ease.

Alternatively we work with many other schemes including: Green Commute Initiative, Halfords Cycle 2 Work, Vivup, Bike 2 Work Scheme, Cycle Solutions and Caboodle. Click on any of these to learn more about how to process them.

Yes, the price you see is the price you pay. Unlike some other retailers we don't change extra or any hidden fees on top of our electric bikes on reduced sale prices.

You can learn more about Finance here or Cycle to Work Schemes here.

Electric bikes come in many shapes and sizes. As do us humans, it's important to select the correct size. Most of our E-Bikes come in varied sizes to suit different builds.

You can click 'Find my size +' on most models and enter your height and inside leg measurement.

Most of our bikes feature a Geometry chart. You can find this in the 'Downloads' tab on each bike page.

If you are confused on cycle sizing, get in touch and we'll be able to help.

Yes we offer FREE electric bike insurance on all of our E-Bikes for 30 days cover. Simply opt in at the cart.

We also offer a discount for longer periods. You can learn more along with our discount code on the dedicated E-Bike Insurance page.

Yes we are happy to look at matching prices on the same electric bike elsewhere.

Seen a bike advertised for less elsewhere, but want to purchase with all the benefits of buying from the electric bike experts?

We'll do our best to match the price on a like-for-like service and product. Please learn more and fill in our Price Match Form here.

Our customers often leave reviews on each bike. You can find these by scrolling down to the 'Reviews' tab on any electric bike model page.

You can also read more on our dedicated Reviews page.

You can order your new E-Bike from the comfort of your own home and collect at our HQ in Farnham, Surrey. Order everything you require online and select 'Collect In Store' in the checkout.

Once your order has been placed, we'll be in touch to arrange your collection. We can answer any questions you may have and to talk through the operation of your new electric bike along with having any parts and accessories you may want fitted.

We ship all of our products, including electric bikes worldwide. International delivery prices are calculated automatically during the checkout process.

Most of our deliveries are via DHL Express Worldwide air freight however for some locations we offer an alternative cheaper Road Economy option. If this is available to your area it will be presented during the checkout process.

Please note that we do not include any local taxes, import duties or other charges which may be levied in your own country and these remain your responsibility.

Customers are sometimes confused about delivery prices. This is because for large boxed items, such as bikes, the courier companies charge by 'volumetric weight' rather than the actual weight of the product. Our bikes, when packed, have a 'volumetric' weight of 80-160 kg.

Whilst we attempt to accurately show all delivery prices, due to the number of complexities involved with shipping internationally we reserve the right to revise shipping costs. If this occurs we will contact you prior to shipping. We require 'Bank Transfer' as the payment method for all international shipments.

We can remove UK VAT / Tax for countries outside of the UK including purchases of electric bikes, parts and accessories. We can invoice you for export excluding VAT with a door-to-door shipping rate, please fill in our dedicated international shipping form here or alternatively get in touch.

We send all our eBike's, parts and accessories out on a 24h courier service for mainland England, Wales & the Central Belt of Scotland. So as long as your order is placed before 1pm, it should arrive with you by 6:00pm the following day.

For Highlands, Islands and international orders please see our Delivery Information page.

For all Worldwide shipments outside of the UK, you can view the delivery time estimates on our International Delivery Times page.

Please remember that we rely on 3rd party couriers so delivery dates / times are outside of our control & therefore cannot be guaranteed.

Your new electric bike will arrive 98% assembled (with any parts or accessories you have added to the order, fitted to the eBike) and will be delivered in one of our specially designed boxes.

Someone needs to be available to sign for the parcel. The box is rather large, our courier will help you carry it in, but they may not be able to actually enter your property.

To fit the eBikes into our special boxes we have to turn the handlebars 90 degrees and remove the pedals. This are simple to re-fit once you have unpacked your bike. If you require assistance please see our Get Started guide.

No it does not. Some manufacturers do advertise electric bikes that regenerate whilst braking or going down hill. This is mainly marketing talk, we looked into this a while back, you generally have to add resistance to generate extra energy, you also have to add weight to the bike for the regenerative components.

The gains are minimal and not worth the extra cost / weight / resistance.

At e-bikeshop we have a strict policy, we mainly sell European built eBikes.

Most of our bikes are hand assembled within Europe. For example the following brands:

Haibike electric bikes are built in Germany.

Moustache electric bikes are built in France.

Orbea electric bikes are built in Spain.

Cube electric bikes are built in Germany.

Scott electric bikes are built in Switzerland.

Its the same old saying - You pay for what you get. At e-bikeshop we have chosen to not deal with cheaper, more 'rattly' electric bike models.

In fact, we only deal with quality bikes, built to perform the task in hand. Buy cheap, buy twice is our policy.

Both Bosch E-Bikes and Yamaha E-Bikes systems work in similar ways, they both are 250w crank drive's and both use Lithium-Ion battery packs.

We have a article covering this topic in detail on our blog, read it here: Bosch vs Yamaha - What's the difference?

No, neither the Yamaha or Bosch systems can be retro fitted to other bikes.

All of our electric bikes are specifically engineered out of the factory to allow the correct mountings / stress of running the electric motor.

You can purchase spares if you already own one of our bikes. But you cannot purchase the integral part of each system (the drive unit) on its own. We offer spares for systems like: Bosch, Yamaha, Shimano, Mahle and Flyon electric bike systems.

We offer a variety of electric bikes for different uses, our wide range ensures there is always a perfect model for each individual riders needs.

You may already have some idea of what bike will suit you best. Alternatively you may wish to use our 5 Step eBike Guide. This will teach you about the bikes and which style will suit you best. At the end you can chose the style that suits you best and learn more on each category page, these include E-Bikes for types of riders like: Tracks & Trails, Commuters, Mountains and Road.

Better still, arrange an appointment where we can talk you through the range in person.

Electric bikes are many things to many people, some use them as a vital tool for commuting, saving fuel, cutting transport costs and time. Whilst some people enjoy recreational rides, where you can go out traveling all day without the aggravation of steep hills.

On the other extreme we have hardcore mountain bikers using an electric bike to beat up lifts. Of course whatever you ride up you get to hurtle back down. Generally you can get a lot more use in a day and cover more ground on an electric bike.

Remember with an eBike you get to do everything you are doing already but - Longer, harder & faster. Why not read some of the reviews others have outlined how it has benefited their life on the reviews section of our blog.

We have guides to learn more about the benefits of electric bikes, how eBikes work, electric bike systems and different types of E-Bikes.

Clean your eBike like you would clean your regular bike. Use a hose, sponge and preferably a decent bike cleaner.

If you can, then clean it after every ride to keep it in tip top condition. Learn more in our Cleaning Guide.

Remember after cleaning to re apply lubrication to the chain with a good dry lube. Please don't use pressure washers on your bike. Not because of the electrics, but high pressure water can push grease from the internal bearings leaving them dry for the next ride.

Learn more and buy products to help with cleaning in our specific category here: Electric Bike Cleaning Products.

Generally speaking the electronic items on all of our electric bikes are sealed units, from the motor to battery to head unit.

They are all weatherproof and have been designed for all purpose use i.e mountain biking, where occasionally there are deep puddles. Your eBike is expected to be able to handle this without any issues.

If possible, try not to completely submerge your eBike. If you fall into a lake for example, make sure the bike is recovered quickly, along with yourself. Allow the bike to dry off before turning back on and returning to the trail. You can use products like the Harsh Condition Barrier Spray to defend against both water and grime.

The running costs of owning an electric bike are very low compared to other modes of transport.

Generally good quality electric bikes use better components that last longer compared to cheap bikes. Its the same old saying again - You pay for what you get.

We do have a good article on our blog explaining the running costs in more detail.

All our electric bikes use lithium ion battery packs. These recharge very quickly compared to others on the market.

In general, how long a E-Bike battery takes to recharge depends on his capacity. For example a Bosch 400Wh battery will take about 3.5 hours to recharge 100% from flat, where-as a larger capacity battery like a 800Wh will take around 6 hours.

Interestingly the battery will actually charge approx. 80% quite quickly, but the last 20% is set on a slower charge rate to preserve the life of the battery pack.

Generally speaking as long as you don't leave your electric bike battery for long periods of time completely empty and you top the battery up after each ride, this is all you need to do. If you are planning to store your bike for longer periods of time without use, we would recommend storing the battery in a cool, dry place at around 70% charge.

We have a great guide covering E-Bike battery care here.

On some cheaper bikes with different style cells, completely draining the E-Bike battery before charging is necessary. However all of our electric bikes feature high tech batteries, with clever BMS (Battery Management Systems) built-in, so it's not required to deplete these batteries before charging.

It is in fact, best to always top up our batteries, even if you have only travelled 10 miles, just top it up. Learn more in our Battery Care Guide.

Generally speaking, the larger the battery capacity, the longer range it will have. Although in some instances certain electric bikes with smaller batteries can go further based on motor efficiency, bike weight and drag.

If we take a Bosch E-Bike battery as an example, the system is pretty efficient and Bosch provide a whole range of different battery capacities. For example a 400Wh battery is likely to offer up to 100 miles, where-as a larger capacity 800Wh is more likely to offer up to 170 miles.

The above ranges are estimates only, range is also dependent on lots of external factors like wind, hills, rider weight, assistance mode and efficient use of gears. If you want a more accurate range estimate, why not try our handy range calculator +

Generally most electric bike batteries are perfectly safe, they are no more dangerous from the battery in your mobile phone or laptop for example.

All of our electric bike models go through proper safety testing and are fully compliant with UK and EU safety laws. This ensures that all of the electric bikes we sell are really safe for both users and storing in their homes for example.

There has been issues with some cheaper electric bikes produced in the far-east for example. We highly recommend steering away from these models as they have been known to cause issues with battery safety and fires in the past. To learn more and give you some reassurance we wrote a comprehensive article covering this - Electric Bike Battery Fires - What's inside and are you at risk?

The UK government issued strict safety guidelines to combat this, you can learn more about it in our article - UK Government issues guidelines on lithium-Ion batteries.

Treat an electric bike just the same as a normal bike. You can ride an E-Bike anywhere you can ride your regular bike.

Be it on the road, commuting to work or at your local trail centre, eBikes & regular bikes are governed the same. Electric bikes are legal to ride across the world.

Whilst we recommend wearing a decent helmet for safety and protecting your head, it is not mandatory by law to wear a helmet when riding electric bikes.

All electric bikes are governed by law to an assisted speed of 15mph. You, can of course, pedal the bike faster, however you will be using your own pedal power as the assistance will drop off at 15mph.

No not at all, again treat it the same as a regular bike. You will only ever need a license if you exceed the specified specification of UK or EU law.

All of the electric bikes we sell can be used anywhere without the need for a license.

None of our bikes are fitted with a throttle. If this is what you are after, we suggest to look at a cheaper Chinese model eBike or alternatively a moped, although these won't be lawful to use on UK roads.

It's worth noting that UK and EU law means most 'self propelled' bikes are classed as motor vehicles and thus need licensing, taxing and insuring to use on public roads.

Most of our electric bikes feature crank drive motors, a throttle cannot be added on to any of our bikes. You may wish to try a E-Bike as you'd be surprised how easy you can move in a high assistance mode with very little effort.

At e-bikeshop all of our electric bikes use standard components, so any cycle shop in the world is able to service the bike.

We prefer for you to come and take advantage of our fast turnaround & quality servicing, however this is not always possible for our customers further afield. In this instance you can book it into your local cycle shop for servicing.

The electrical components of the eBike are sealed and require no further servicing once the bike has been initially built by our team. There's a handy article on our blog which covers electric bike servicing in more detail.

You should have your eBike serviced just the same as your regular bike. Just because it is electric assisted doesn't mean it requires more frequent servicing.

In most instances an annual service is enough, however customers using their electric bikes more frequently or in more extreme environments may require more frequent servicing.

Generally you can feel when your bike needs a look over. We have a great guide covering pre-ride checks and cleaning your E-Bike. Need to book in to our specialist workshop? You can do so on our dedicated Service & Support page.

Remember all of the components are regular cycle components, so you can pick up spares e.g inner tubes, brake pads and gear spares etc with fast delivery from our website, or alternatively from any good cycle shop.

The electrical components are a little more niche. This is why we offer the complete range of parts and spares available directly from our shop in the 'Parts & Spares' Section. We offer a range of spares for: Bosch, Yamaha, Shimano, Mahle and Flyon electric bike systems.

Some spares are kept exclusively to support our customers. This is to ensure we have parts to hand to support our customers in the fastest way possible.

Most cycle shops can work on the regular components and carry spares if required. These parts can also be ordered from us on a next day basis, we can assist with fitting over the phone if required.

In the unlikely event of a problem, we will be happy to assist getting any niggles resolved. Please learn more in our dedicated Service & Support portal.

For warranty support, we have dedicated specialist electric bike technicians on site, please book into our workshop, you can also get help remotely using our Warranty Support.

All of our electric bikes come with the best warranty.

On most of our E-Bikes we offer 5 years on the frame, 1 year on all of the components & 2 years on the whole electrical system. All of our warranty work is carried out in house. This means we resolve this for you as opposed to passing you on to a third party. Learn more on our dedicated Warranty Support page.

We're proud to offer the quickest turnaround in the UK, our aim is to offer a complete happy eBiking experience, so it's in our interest to get any minor issues resolved quickly for you. Use our Service and Support page for more info.

As long as you are the original owner, we will of course happily support you outside of any warranty period. We are just an email or call away. Warranty doesn't cover bulbs, brake pads, bearings, tyres, tubes, chains, sprockets, hangers, cables and other items regarded as consumables.

Please be aware that second hand bikes aren't covered by warranties which rest with the original purchaser.

At e-bikeshop we are committed to looking after our ever growing customer base. For this reason, we really learn about the products that we sell so we can offer the best back up, support and knowledge, not just at the point of sale, but also further down the line. Our aim is to look after you long term. Read our reviews here to see what our customers say. We attend training sessions, write about, ride and work on our products each and every day, so we really know what we are talking about. We also hold a huge range of spares to support the bikes that we sell.

Unfortunately we cannot also offer this level of after sales support to customers that have purchased from other 'less knowledgeable' dealers or elsewhere. We understand that you may not realise this until a problem arises and the dealer leaves you in the dark but you have to consider when purchasing an electric bike, what sort of service and support you are going to get further down the line. On a daily basis we have other dealer's customers contact us because they have found out that the retailer they bought their bike from is not able or sometimes simply not interested in helping out. Unfortunately if we were to help all of these people it would impact on and compromise the level of support that we give to our own e-bikeshop customers. For us it's really not worth the risk, so we operate a strict policy that we can only support our own bikes supplied to our own customers. Please also be aware that second hand bikes aren't covered by warranties which rest with the original purchaser.

Some parts are held exclusively for customers who have purchased their E-Bike directly from us.