Corona Virus (COVID-19) Update
In addition to our previous published update below on our COVID-19 policy, we've had to further adapt the way we communicate with you, our clients and also the way in which we process orders, more specifically eBikes.
Over the last 8 weeks we've seen a huge change across many factors of our business. From the supply chain, stock, staff, the huge level of demand and the increase of enquiries and support that come with that too.
We are here and we've all been working very hard to do the very upmost to deal with this all, at once and relatively unannounced. Here are a few things that we've had to change, at least in the short term, while we continue to adapt deal with the peak:
Electric Bike Deliveries
Due to the level of demand, we are no longer to offer our usual next day service on eBike orders.
To manage your expectation, we will aim to deliver all bikes within 5-7 days. If we can deliver it sooner, then of course we will.
To be clear, some bikes will/could arrive sooner. You will be notified via email from our system on dispatch and receive a follow-up email with tracking directly from our couriers.
If your order is expected to take more than 1 week, we will endeavour to make contact to give you an expectation. Some parts on your bike order, if out of stock, will follow separate once back in.
We are here and we are here to help. However, we've seen a huge level of increase in enquiries, particularity via telephone.
Many enquiries are all answered here, on our website. We've invested a lot into it and it should be used as a resource.
Did you know we've fully automated every part of our website to handle your order?
Whether this be paying by debit/credit card in our checkout or using out PayPal one click service, it can all be done here online.
You can also process Finance directly on our checkout from start to finish.
New to electric bikes? Now is a great time to enjoy the outdoors & stay healthy. Why not use our 5 Step eBike Journey? Learn here.
Corona Virus (COVID-19) Update
The below was published: 24/03/2020
COVID-19 is impacting every part of our lives. We're doing everything we can to help keep everyone safe during these uncertain times, as well as ensuring our clients are both happy and shopping safe at e-bikeshop.co.uk.
We are taking necessary steps to follow government guidelines following the Corona Virus outbreak.
How does this affect business with us?
The government has set out guidance which specifically exempts bike shops from remaining closed. This is outlined in the latest agenda (23rd March 2020) viewed online here.
Bike shops are crucial in the help to fight COVID-19 with many NHS staff reliant on bicycles (& eBikes) as a mode of transport to and from places of work.
With less public transport available, bikes remain a fast and reliable form of transport in major towns & cities. This goes for take-away delivery riders too, delivering food to people in isolation and the elderly too. Not forgetting the health of the British people who have been given approval for one outing for exercise a day.
How This Affects Business With Us?
On 23rd March the Government, stepped up measures to prevent the spread of Corona virus and save lives. Online retail is still open and encouraged and postal and delivery service will run as normal.
We are doing everything possible to adapt to these unprecedented times. We have adapted the way you shop with us as follows:
We will continue to offer next day delivery where possible on both eBikes, Spare Parts and Accessories.
Bikes will be dispatched and associated tracking sent as normal. However please accept there may be minor delays due to a reduced delivery workforce.
Whilst we encourage bike orders via delivery service, we can offer collections if this is essential.
This is done in a social distancing way* to protect our staff. You will speak to an assistant via our intercom on arrival.
Video Call Demos
Our showroom is not open to the public. Instead, we have setup up private 1-2-1 video calls.
We are offering a custom video call to show you a selected model and have any questions answered. Book online here to request a call now.
We will now only be offering online payments (remotely) via our website and online payment requests.
Other payments can be made remotely and our team will assist you with online payment requests where necessary.
*Bike collections are pre-arranged and avoided where possible. Your bike will be isolated in our lobby for you to be buzzed in via intercom to collect and take-away. There will be no staff contact at this point so please make sure you are able to put the bike in the car for transport or ride away accordingly.
All bikes are delivered in boxes which are subsequently sealed with a high performance 20micron film before dispatch.
For peace of mind, most of our courier delivery drivers are wearing protective gloves and allowing to drop the parcel to your door without entering and without the need to touch any pads for signatures.
Bike deliveries are delivered fully assembled but you'll need to fit the pedals, align the bars & pop the front wheel on (some models).
More information can be found on our delivery page.
You can find our handy guide here about how to setup your new bike. We will also be offering (where possible) a video call should you run into any difficulty where a member of our support team will be able to guide you.
Due to our COVID-19 policy, our service and repair workshop is temporarily closed. We will reviewing this week-by-week and will open this facility back up on the booking page here as soon as possible.
We can take in emergency repairs for NHS, support workers and those delivering essentials by eBike. If you need to make an emergency booking, please contact our team who will be happy to make arrangements with you directly.
We thank you or your patience and will be happy to fulfil any service/repair enquiries when we open the workshop back up.
Our Staff Safety & Health
Safety and health to both our staff and clients is paramount. So in addition to the above, we've set out new policies based on the given government advice. Please excuse us as we adapt in these uncertain times and follow best practice:
All staff interactions are kept to a minimum.
This includes interactions with clients, which are unable to enter our showrooms and workshops accordingly.
Regular hand washing is required by all staff.
Workshop technicians will only work on your electric bike with protective gloves accordingly.
We endeavour to distance staff wherever possible.
This includes client interaction as set out above to reduce any risk to both employees and clients.
Cleaning & Sanitation
We have increased our cleaning & sanitation on site.
Regular cleaning of communal areas is paramount to stop any risk of contamination.
What Else Are We Doing?
In addition to the above, our team are on mixed rotas to limit staff in both the office and downstairs in the warehouse & workshops.
We have also negotiated further stock from our suppliers to endeavour to keep our warehouse as stocked up as possible.
We are also conscious to avoid any delays due to logistics and border controls being tightened.
Our service & repair workshops continue to run as normal, however with the drop off & collection procedures detailed above.
Our couriers have managed to deliver 98% of our shipments on a next day basis in the last 7 days.