Corona Virus (COVID-19) Update
Last Updated: 24/03/2020
COVID-19 is impacting every part of our lives. We're doing everything we can to help keep everyone safe during these uncertain times, as well as ensuring our clients are both happy and shopping safe at e-bikeshop.co.uk.
We are taking necessary steps to follow government guidelines following the Corona Virus outbreak.
How does this affect business with us?
The government has set out guidance which specifically exempts bike shops from remaining closed. This is outlined in the latest agenda (23rd March 2020) viewed online here.
Bike shops are crucial in the help to fight COVID-19 with many NHS staff reliant on bicycles (& eBikes) as a mode of transport to and from places of work.
With less public transport available, bikes remain a fast and reliable form of transport in major towns & cities. This goes for take-away delivery riders too, delivering food to people in isolation and the elderly too. Not forgetting the health of the British people who have been given approval for one outing for exercise a day.
How This Affects Business With Us?
On 23rd March the Government, stepped up measures to prevent the spread of Corona virus and save lives. Online retail is still open and encouraged and postal and delivery service will run as normal.
We are doing everything possible to adapt to these unprecedented times. We have adapted the way you shop with us as follows:
We will continue to offer next day delivery where possible on both eBikes, Spare Parts and Accessories.
Bikes will be dispatched and associated tracking sent as normal. However please accept there may be minor delays due to a reduced delivery workforce.
Whilst we encourage bike orders via delivery service, we can offer collections if this is essential.
This is done in a social distancing way* to protect our staff. You will speak to an assistant via our intercom on arrival.
Video Call Demos
Our showroom is not open to the public. Instead, we have setup up private 1-2-1 video calls.
We are offering a custom video call to show you a selected model and have any questions answered. Book online here to request a call now.
We will now only be offering online payments (remotely) via our website and online payment requests.
Other payments can be made remotely and our team will assist you with online payment requests where necessary.
*Bike collections are pre-arranged and avoided where possible. Your bike will be isolated in our lobby for you to be buzzed in via intercom to collect and take-away. There will be no staff contact at this point so please make sure you are able to put the bike in the car for transport or ride away accordingly. This is the same for workshop service/repair collections too.
All bikes are delivered in boxes which are subsequently sealed with a high performance 20micron film before dispatch.
For peace of mind, most of our courier delivery drivers are wearing protective gloves and allowing to drop the parcel to your door without entering and without the need to touch any pads for signatures.
Bike deliveries are delivered fully assembled but you'll need to fit the pedals, align the bars & pop the front wheel on (some models).
More information can be found on our delivery page.
You can find our handy guide here about how to setup your new bike. We will also be offering (where possible) a video call should you run into any difficulty where a member of our support team will be able to guide you.
Our Staff Safety & Health
Safety and health to both our staff and clients is paramount. So in the addition to the above, we've set out new policies based on the given government advice. Please excuse us as we adapt in these uncertain times and follow best practice:
All staff interactions are kept to a minimum.
This includes interactions with clients, which are unable to enter our showrooms and workshops accordingly.
Regular hand washing is required by all staff.
Workshop technicians will only work on your electric bike with protective gloves accordingly.
We endeavour to distance staff wherever possible.
This includes client interaction as set out above to reduce any risk to both employees and clients.
Cleaning & Sanitation
We have increased our cleaning & sanitation on site.
Regular cleaning of communal areas is paramount to stop any risk of contamination.
What Else Are We Doing?
In addition to the above, our team are on mixed rotas to limit staff in both the office and downstairs in the warehouse & workshops.
We have also negotiated further stock from our suppliers to endeavour to keep our warehouse as stocked up as possible.
We are also conscious to avoid any delays due to logistics and border controls being tightened.
Our service & repair workshops continue to run as normal, however with the drop off & collection procedures detailed above.
Our couriers have managed to deliver 98% of our shipments on a next day basis in the last 7 days.